![]() ![]() This is a random example, but it’s information that can be found pretty quickly with a bit of online research. For example, who is your CEO, what university did they go to, and who was the coach of the football team the year he or she graduated. To test critical thinking, figure out something about your company that is not well known but pretty easy to find the answer online.This gives you a simple way to gauge their writing quality that can’t be easily spoofed. The goal here is to have a question they will not have a prepared answer to, which will require them to write out their thoughts. For example, ask them to describe a hobby they are into and why they love it in 3-5 sentences. To test writing quality, ask one or two open-ended questions in the application.You need to find agents that can think on their feet and work efficiently.īelow are a few simple hacks to screen people out that don’t make the cut on these aspects of the job. Critical thinking/workflow- The agents are going to be helping your customers solve problems.The Philippines is great at this, the Middle East not so much. English quality- if you’re hiring overseas, it’s critical to make sure that the English quality is professional and natural sounding.The goal is to get a ton of applications that you can run through a very efficient screening process, so you are only spending time on really good applicants later in the process.īecause live chat is a very specific role, there are a few key things that are important to test for when recruiting: This will catch the attention of solid applicants looking through tons of job postings. Share a bit of the story of your company, what it’s like to work there, and growth opportunities. ![]() Don’t just mention the job title and responsibilities. Take the time to make the job postings comprehensive and compelling. If you’re looking to hire domestic or expats, We Work Remotely is a great resource.For example, if you’re hiring in the Philippines, onlinejobs.ph is great.Post compelling job openings on the leading job boards in the areas you’re hiring from. For now though, it’s important to aim for a large number of applicants from your job postings. I’m going to show you how we automate much of the initial screening process below. But in this post, I’ll dig into our hiring process so you can use it yourself if you want to stay in-house. Yes, you can hire us to run chat for you (at a lower cost than DIY). Over the last 6+ years, we’ve hired hundreds of live chat agents and have a bulletproof process to do it. If you run a good process, you can hire more agents easily and keep quality consistent as you grow.Īt HelpFlow, we run 24/7 live chat teams for over 100 e-commerce stores. But there are a ton of great agents out there. Having amateur chat agents on your website can really hurt your brand, so the stakes are high when hiring agents. Not only that, but they need to know enough to help customers and think quickly since live chat is a real-time conversational channel. They are the face of your brand and the first impression for everyone that visits your website. ![]()
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